FAQS

We are sorry that we don't have designated parking at the moment. But parking is available nearby in public lots and on the street. Just be sure to keep an eye on the parking times to avoid any fines. Feel free to ask us for recommendations!

Getting here is a breeze! If you're taking public transport, take the subway (TTC) to Dufferin Station. From there, catch the 29/929 bus and get off at Dufferin St at Queen St West. It’s just a quick 4-minute walk to our hotel from there. For more detailed info on schedules and routes, check out the TTC website. You can also use Google Maps for step-by-step directions and real-time updates.

We're sorry, but our bookings are non-refundable.

"There’s plenty to explore around here! 

The vibrant Queen Street West area is full of unique shops, trendy cafes, and delicious restaurants to explore. Also, you can visit CN tower, The Royal Ontario Museum, Art Gallery of Ontario and Casa Loma nearby to experience the charm of Toronto. For more fun stuff, follow us on Instagram @thequeensgriffen and discover more exciting activities and hidden gems!"

Keep up with our latest promotions and updates by following us on Instagram @thequeensgriffen and by visiting our website queengriffen.com.

Unfortunately, our hotel isn’t wheelchair accessible as we only have stairs. We’re really sorry for any inconvenience this may cause.

For all the details on our stay policy, please check out the Terms and Conditions page on our website queengriffen.com/terms-and-conditions.

No, breakfast isn't included in the room stay, but we have some great local spots we can recommend! Follow us on Instagram @thequeensgriffen to get some great ideas!

Yes, we offer free Wi-Fi in all units! We’ll provide the Wi-Fi name and password in your booking confirmation email.

Thank you for your inquiry. Unfortunately, our hotel is not pet-friendly and we do not allow pets on the premises. We apologize for any inconvenience this may cause and appreciate your understanding.

"Certainly! Here are the details about the amenities included in our rooms:

Laundry and Dryer: Each room is equipped with a convenient in-room washer and dryer, allowing you to take care of your laundry needs during your stay.

Wi-Fi: Complimentary high-speed Wi-Fi is available in all rooms and throughout the hotel.

City View: Many of our rooms offer stunning city views, providing a beautiful backdrop to your stay.

Bedding: Our rooms feature high-quality bedding with luxurious linens to ensure a comfortable and restful night's sleep.

Kitchen Facilities: Select rooms come with a fully equipped kitchen, including a stove, cutlery, and other essential kitchen appliances for your convenience.

Television: Each room has a flat-screen TV with a wide range of channels for your entertainment.

Speakers: High-quality speakers are provided in the rooms for an enhanced audio experience.

We aim to provide all the comforts of home to make your stay as enjoyable as possible. If you have any specific requests or need further information, please let us know!"

We only accept credit card payments online at the moment.

100% payment

Yes, absolutely! You can earn loyalty points for your stay with us. We are pleased to offer a rewarding loyalty program that allows you to accumulate points with each stay, which can be redeemed for future bookings, upgrades, and other exclusive benefits. If you are not already a member, we can assist you with enrolling in the program during your check-in. We look forward to welcoming you and helping you take advantage of our loyalty rewards!

"Thank you for your inquiry. Unfortunately, we do not offer airport shuttle services at this time. We apologize for any inconvenience this may cause. However, we would be happy to assist you with arranging alternative transportation options if needed.

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Our housekeeping services are available on request to ensure your privacy and convenience. If you would like your room to be serviced, please let us know, and we will arrange for housekeeping at a time that suits you. We aim to provide a comfortable and flexible experience during your stay.

please let us know in advance, and we will do our best to accommodate your request.

Our check-in time is at 5 PM, and check-out is at 11 AM. If you require any special arrangements for early check-in or late check-out, please let us know in advance, and we will do our best to accommodate your request.